SIGNBRIDGE COMMUNICATION ACCESSIBILITY STATEMENT

Our commitment to clear, inclusive and barrier‑free communication

Accessibility Statement

Last reviewed: 15 January 2026

At Signbridge, we are committed to ensuring that all people — including Deaf, Hard-of-Hearing, non-verbal, neurodivergent, and communication-diverse users — can access our information, services, and systems safely, independently, and without discrimination.

We believe communication access is a human right. Our website and digital services are designed to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as well as the Signbridge Communication‑Access Standard, which extends accessibility to include non-auditory, non-verbal, and multi-modal communication needs.

What You Can Expect

• Plain language: Clear, simple words and short sentences

• Visual-first: Icons, diagrams, and visual instructions support understanding

• Multi-modal: Information is provided in text, visuals, and structured formats — not just audio or speech

• Predictable: Pages follow consistent structures and headings

• User-led: You can tell us how you prefer to communicate

Contacting Us

You can contact us using the method that works best for you:

• Email: info@signbridgeinc.org.au

• SMS: 0491 617 349

• Webform: Contact Us via Email whilst contact form under construction. (info@signbridgeinc.org.au)

• National Relay Service (NRS):

  • TTY: 133 677

  • SMS Relay: 0423 677 767

  • Video Relay: nrschat.nrscall.gov.au (nrschat.nrscall.gov.au in Bing)

  • Voice Relay: 1300 555 727

We respond to all contact methods equally. You do not need to use the phone.

Interpreter Access

You can request an Auslan interpreter or other communication support when:

• Contacting us

• Attending meetings

• Participating in consultations

• Joining training or events

We will confirm interpreter arrangements and timeframes with you in writing.

Emergency Communication

We do not rely on sound-only alerts. Emergency information is provided in visual and text-based formats, including:

• On-screen alerts

• Visual instructions

• Plain-language summaries

How We Test Accessibility

We test our website and digital services using:

• WCAG 2.1 AA automated and manual testing

• Assistive technology (screen readers, keyboard navigation, high contrast)

• User journey simulations with communication-diverse users

• Anti-audism language reviews

• Interpreter access and contact pathway audits

Governance and Accountability

Accessibility is overseen by our Accessibility Lead, who reports to our internal governance team.

We review accessibility quarterly and publish updates in our annual Communication‑Access Report.

Feedback and Continuous Improvement

If you experience any barriers or have suggestions, we welcome your feedback:

• Email: info@signbridgeinc.org.au

• SMS: 0493779988

• Webform: Feedback (email info@signbridge.org.au)

We will respond using your preferred communication method.