For Government

For Government

Supporting Australia’s Communication‑Accessible Future

Signbridge Inc works with government agencies to build safe, equitable, multimodal communication systems for all Australians. We are Australia’s first communication‑access sector architect and the originator of the Communication Accessibility Management System (CAMS) — the national framework for communication accessibility across public services, digital platforms, and community environments.

CAMS provides government with a clear, practical, evidence‑based pathway to meet communication‑access obligations and improve service delivery for millions of Australians.

Why Communication Accessibility Matters for Government

More than 4 million Australians experience hearing loss, sensory differences, or communication barriers. Without communication‑safe systems, these citizens face barriers in:

• accessing government services

• understanding public information

• participating in civic processes

• engaging in emergency communication

• interacting with frontline staff

Communication accessibility is not only a disability issue — it is a public safety, equity, and service‑delivery issue.

CAMS helps government meet obligations under:

• Disability Discrimination Act (DDA)

• UN Convention on the Rights of Persons with Disabilities (CRPD)

• National Disability Strategy

• Digital Service Standards

• Human‑rights and inclusion frameworks

What CAMS Provides to Government

CAMS gives government agencies a complete, ready‑to‑implement system for communication accessibility, including:

• National communication‑access standard

• Sector‑specific annexes (Government, Health, Emergency, Digital, Community)

• Audit and certification tools

• Communication‑safe contact pathways

• Multimodal communication requirements

• Lived‑experience governance model

• Training and implementation guidance

CAMS is the communication‑access equivalent of WCAG — but for all forms of communication, not just digital.

How Government Agencies Use CAMS

Government agencies can adopt CAMS to:

• Improve accessibility of public‑facing services

• Strengthen emergency communication

• Reduce communication‑related risk

• Ensure equitable access for Deaf, HoH, non‑verbal, and neurodivergent users

• Build predictable, communication‑safe environments

• Demonstrate leadership in inclusion and human rights

CAMS is designed to integrate seamlessly with existing government frameworks.

CAMS Government Annex

The CAMS Government Annex provides tailored requirements for:

• Service centres

• Contact pathways (phone, SMS, chat, digital)

• Public information and announcements

• Emergency communication

• Staff training and communication‑safe practice

• Policy and governance

• Digital and non‑digital communication

• Venue and environmental communication access

This annex ensures that government agencies can meet communication‑access obligations consistently and predictably.

CAMS Audits for Government

Signbridge provides independent, lived‑experience‑led audits for government agencies. Audits assess:

• Multimodal communication pathways

• Digital and non‑digital access

• Staff communication practice

• Policy and governance alignment

• Emergency communication readiness

• Neurodivergent‑safe communication

• Physical and environmental communication access

Agencies receive:

• A detailed audit report

• A CAMS score

• A compliance roadmap

• Recommendations for implementation

• Optional certification

Benefits for Government

Government agencies that adopt CAMS gain:

• Improved service quality

• Reduced risk in communication‑critical environments

• Greater trust from the community

• Clear compliance pathways

• Better outcomes for communication‑diverse citizens

• Alignment with national and international obligations

CAMS is a future‑proof system designed to support long‑term accessibility and inclusion.

How to Engage With Signbridge

Government agencies can:

• Request a CAMS audit

• Arrange a briefing on communication accessibility

• Access the CAMS Government Annex

• Begin a pilot implementation

• Explore training and staff development

• Partner with Signbridge on communication‑access initiatives

Signbridge provides guidance, tools, and lived‑experience expertise at every stage.

Our Commitment to Government

Signbridge is committed to:

• Evidence‑based standards

• Lived‑experience leadership

• Practical, scalable solutions

• National consistency

• Safety, equity, and inclusion

• Supporting government to meet communication‑access obligations

We work collaboratively with agencies to build a communication‑accessible Australia.

Contact Us

Government agencies can request a briefing or audit through our Communication‑Safe Contact Pathway.