CAMS Audit Process 

CAMS Audit Process

A Clear, Predictable Pathway to Communication Accessibility

The CAMS Audit is the official assessment process for organisations seeking to understand, improve, and demonstrate communication accessibility. It is designed by Signbridge Inc — Australia’s first communication‑access sector architect — and is grounded in the CAMS Core Standard, SPACE Framework, and sector‑specific annexes.

A CAMS Audit provides organisations with a comprehensive, lived‑experience‑led evaluation of their communication pathways, environments, policies, and practices.

Why Organisations Undergo a CAMS Audit

A CAMS Audit helps organisations:

• identify communication barriers

• improve service quality and safety

• meet human‑rights and inclusion obligations

• support Deaf, Hard of Hearing, non‑verbal, and neurodivergent users

• reduce communication‑related risk

• prepare for CAMS Certification

• demonstrate leadership in accessibility

The audit process is supportive, predictable, and practical.

What the CAMS Audit Assesses

The audit examines communication accessibility across seven domains:

1. Multimodal Communication Pathways

Assessment of all communication channels, including:

• in‑person

• phone, SMS, chat

• digital and written communication

• visual and Auslan pathways

• emergency communication

2. Staff Communication Practice

Evaluation of:

• communication‑safe behaviour

• clarity and predictability

• accessibility of interactions

• lived‑experience awareness

3. Policy & Governance

Review of:

• communication‑access policies

• inclusion frameworks

• staff training

• organisational culture

4. Digital Communication

Assessment of:

• website clarity

• multimodal contact options

• accessibility of online information

• communication‑safe design

5. Physical & Environmental Access

Evaluation of:

• signage

• noise levels

• lighting

• sensory‑safe environments

• Auracast readiness (where relevant)

6. Emergency Communication

Assessment of:

• emergency alerts

• evacuation communication

• visual and non‑auditory pathways

7. Lived‑Experience Engagement

Review of:

• consultation

• governance

• co‑design

• community involvement

The CAMS Audit Process

The CAMS Audit follows a five‑stage, predictable pathway.

Stage 1 — Initial Consultation

We meet with your organisation to understand:

• your services

• your communication pathways

• your sector requirements

• your goals and challenges

This ensures the audit is tailored to your context.

Stage 2 — Document & Pathway Review

We review:

• policies

• procedures

• communication materials

• digital pathways

• staff guidance

• emergency communication

This forms the foundation of the audit.

Stage 3 — On‑Site or Virtual Assessment

A lived‑experience‑led assessment examines:

• communication interactions

• signage and environment

• staff practice

• accessibility of information

• multimodal pathways

• sensory and cognitive safety

This is the core of the audit.

Stage 4 — Audit Report & CAMS Score

Your organisation receives a detailed report including:

• CAMS score

• strengths

• communication barriers

• risks

• improvement opportunities

• sector‑specific requirements

• alignment with the SPACE Framework

The report is written in clear, accessible language.

Stage 5 — Improvement Roadmap

We provide a practical roadmap outlining:

• high‑priority improvements

• medium‑priority improvements

• long‑term recommendations

• training needs

• policy alignment steps

This roadmap prepares your organisation for CAMS‑Ready, CAMS‑Aligned, or CAMS‑Certified status.

After the Audit

Organisations may choose to:

• implement improvements independently

• work with Signbridge for guidance

• access training and resources

• prepare for CAMS Certification

• undergo verification for certification

Support is flexible and tailored to your needs.

Who the CAMS Audit Is For

CAMS Audits are available for:

• government agencies

• councils and public venues

• churches and faith communities

• workplaces and customer‑service environments

• health and community services

• education providers

• transport networks

• digital service providers

Any organisation that communicates with the public can benefit.

Benefits of a CAMS Audit

A CAMS Audit provides:

• clear understanding of communication barriers

• practical steps for improvement

• reduced communication‑related risk

• stronger community trust

• alignment with national and international obligations

• a pathway to CAMS Certification

It is a future‑proof investment in accessibility, safety, and inclusion.

Get Started With a CAMS Audit

Organisations can begin by:

• requesting an initial consultation

• reviewing the CAMS Core Standard

• exploring the CAMS Government Annex

• preparing for certification

Signbridge provides guidance at every stage.