CAMS Certification 

CAMS Certification

National Recognition for Communication‑Accessible Organisations

CAMS Certification is Australia’s first formal recognition system for organisations that meet the requirements of the Communication Accessibility Management System (CAMS). Certification demonstrates that an organisation provides safe, equitable, multimodal communication access for Deaf, Hard of Hearing, non‑verbal, neurodivergent, and communication‑diverse people.

CAMS Certification is designed for government agencies, councils, workplaces, community venues, churches, health services, and public‑facing organisations.

Why CAMS Certification Matters

CAMS Certification shows that an organisation:

• meets communication‑access obligations

• provides predictable, communication‑safe pathways

• supports communication‑diverse users

• reduces communication‑related risk

• aligns with human‑rights and inclusion frameworks

• demonstrates leadership in accessibility

Certification is a public signal of safety, equity, and inclusion.

Certification Levels

CAMS Certification has three levels, each reflecting a different stage of communication‑access maturity.

1. CAMS‑Ready

Foundational compliance

This level recognises organisations that have:

• completed a CAMS audit

• implemented essential communication‑safe practices

• established at least one multimodal contact pathway

• begun aligning policies and staff practice with CAMS

• demonstrated commitment to communication accessibility

CAMS‑Ready is ideal for organisations beginning their communication‑access journey.

2. CAMS‑Aligned

Strong, consistent compliance

This level recognises organisations that have:

• implemented the majority of CAMS Core Standard requirements

• adopted predictable, multimodal communication pathways

• trained staff in communication‑safe practice

• aligned policies, procedures, and customer service with CAMS

• demonstrated lived‑experience engagement

CAMS‑Aligned organisations provide reliable, predictable communication access across most services.

3. CAMS‑Certified

Full compliance — national benchmark

This is the highest level of recognition. CAMS‑Certified organisations have:

• fully implemented the CAMS Core Standard

• met all requirements of their sector annex (Government, Health, Community, Digital, etc.)

• established comprehensive multimodal communication pathways

• embedded lived‑experience governance

• demonstrated communication‑safe environments across all services

• completed a full audit with verification

CAMS‑Certified organisations are national exemplars of communication accessibility.

The Certification Process

The CAMS Certification process is predictable, transparent, and supportive. It includes:

1. Initial Consultation

We meet with your organisation to understand:

• your services

• your communication pathways

• your access needs

• your sector requirements

This helps us determine the appropriate annex and audit scope.

2. CAMS Audit

A lived‑experience‑led audit assesses:

• multimodal communication pathways

• digital and non‑digital communication

• staff practice

• policy and governance

• emergency communication

• neurodivergent‑safe design

• physical and environmental communication access

You receive a detailed report and CAMS score.

3. Improvement Roadmap

We provide a clear, practical roadmap that outlines:

• high‑priority improvements

• medium‑priority improvements

• long‑term recommendations

• training needs

• policy alignment steps

This roadmap is tailored to your organisation.

4. Implementation Support

Organisations may choose to:

• implement changes independently

• work with Signbridge for guidance

• access training and resources

• consult with lived‑experience advisors

Support is flexible and scalable.

5. Verification & Certification

Once improvements are complete, Signbridge conducts a verification review. If all requirements are met, the organisation receives:

• a CAMS Certification badge

• a certification statement

• a listing in the CAMS Registry (optional)

• a communication‑access profile for public display

Certification is valid for three years, with annual check‑ins.

Sector Annexes

CAMS Certification is tailored to your sector through annexes, including:

• Government

• Health

• Emergency services

• Community venues

• Churches & faith communities

• Digital services

• Education

• Transport

• Workplaces & customer‑service environments

Each annex defines the minimum communication‑access requirements for that sector.

Benefits of CAMS Certification

Certified organisations gain:

• improved service quality

• reduced communication‑related risk

• stronger community trust

• alignment with human‑rights obligations

• predictable, communication‑safe environments

• recognition as leaders in accessibility

• readiness for future regulatory requirements

CAMS Certification is a future‑proof investment in inclusion and safety.

Get Started With CAMS Certification

Organisations can begin by:

• requesting a CAMS audit

• arranging a briefing

• reviewing the CAMS Core Standard

• exploring the CAMS Government Annex

• preparing for certification

Signbridge provides guidance at every stage.