SIGNBRIDGE COMMUNICATION ACCESSIBILITY STATEMENT

Our commitment to clear, inclusive and barrier‑free communication

Who We Are

Signbridge exists to remove communication barriers and build a world where Deaf, Hard of Hearing, Deafblind, non‑verbal, and communication‑diverse people can participate fully, confidently, and independently.

Our work is grounded in lived experience, behavioural accessibility, and the SPACE Framework, which guides everything we do.

Our Promise

We commit to ensuring that every person can communicate with us — and with our partner organisations — in ways that are accessible, respectful, and culturally safe.

Communication is a human right. We design our systems, services, and digital environments to uphold that right at every step.

How You Can Communicate With Signbridge

We welcome and support multiple communication methods, including:

• Email and written communication

• SMS or text‑based messaging

• National Relay Service (NRS) pathways (TTY, SMS Relay, Video Relay, Voice Relay)

• Auslan interpreters for meetings, consultations, and training

• Captioned or transcribed content for videos, presentations, and online sessions

• In‑person communication using writing, gestures, or visual tools

• Visual‑first communication supports for non‑verbal or speech‑impaired users

If you have a preferred communication method, please tell us — we will always adapt.

Our Commitment to Accessible Interactions

All communication with Signbridge is designed to be:

• Clear and easy to understand

• Available in multiple formats

• Responsive to individual needs

• Free from assumptions about hearing, speech, or language

• Respectful of Auslan as a natural language

• Aligned with the SPACE Framework —

  • Say What You Need

  • Pause & Plan

  • Ask for Support

  • Check Understanding

  • Empower Others

Accessible Meetings & Consultations

We can provide:

• Auslan interpreters

• Live or automated captioning

• Written summaries

• Quiet or low‑noise environments

• Alternative meeting formats (online, text‑based, visual‑first, or hybrid)

Let us know your needs when booking — or at any time.

Feedback & Continuous Improvement

Signbridge is committed to continuous improvement.

If you experience a communication barrier or have suggestions for how we can improve, we welcome your feedback.

Your insights help us strengthen accessibility across Queensland and beyond.

Contact Signbridge in Your Preferred Way

You can reach us using any of the communication methods listed above.

If you need support to contact us, we encourage you to use the National Relay Service or request an Auslan interpreter — we are always happy to accommodate your needs.